Privacy Policy

Information We Collect

• Personal Information: During the sign-up process, we collect personal information such as your name, contact details, and location data.
• GPS and Camera Data: The App requires access to your mobile device's GPS location and camera functionality to enable location tagging and incident reporting.
• Device Information: We may collect information about your mobile device, including hardware model, operating system and version, unique device identifiers, and mobile network information.
• Usage Data: We collect information about how you use the App, including access times, pages viewed, and the actions you take within the App.

How We Use Your Information

• Personal Information: Your personal data and information will be used by the local authorities as a means of verification of incident reports to avoid false reporting.
• Incident Reporting: The incident reports (GPS location, photos) you send through the mobile application is used by the local authorities to monitor and assess the status of critical infrastructure.
• Notifications: Contact details are used to send you notifications regarding damages and disruptions to road and power network infrastructure components, as well as alerts issued by the local municipality.
• Improvement of Services: Usage data helps us understand how you interact with the App and allows us to improve its functionality and user experience.

Who Has Access to Your Information

• Local Authorities: Personal information collected through the App will only be accessible to local authorities for the purposes of managing and responding to infrastructure issues.
• Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as data hosting and processing services. These service providers are obligated to protect your information and use it only as instructed by us.

How We Protect Your Information

• Security Measures: We implement a variety of security measures to ensure the safety of your personal information. These measures include encryption, access controls, and secure servers.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

User Rights

• Access and Correction: You have the right to access and update your personal information at any time.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions provided by law.
• Consent Withdrawal: You can withdraw your consent to our processing of your personal information at any time by uninstalling the App and contacting us.

User Responsibilities

• Accurate Information: You are responsible for providing accurate and truthful information when using the App.
• Device Security: Ensure that your mobile device is secure and that you do not share your login credentials with others.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated Privacy Policy within the App. Your continued use of the App after any modifications indicates your acceptance of the new Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

By using the App, you acknowledge that you have read, understood, and agree to this Privacy Policy.